RETURN AND REPLACEMENT POLICY

• The BUYER may return the product that he wishes to return or replace provided that it has not been used and not lost its salability within 14 days of receiving the order together with its label, invoice, and original packaging. Courier fee shall not be borne by www.jansetbilgin.com in this process. If the BUYER’s request for product return is accepted, he may ask for product replacement or refund of payment.

• In case of BUYER’s request for refund of payment, the refund of the amount he has paid shall be ensured within 7 business days by making the necessary notice to the bank of the credit card by the SELLER. After the refund of such amount to the BUYER’s bank, as its reflection to the BUYER’s accounts completely relates to the procedure, the BUYER agrees that it is not possible for the seller to intervene in any way for possible delays and that the reflection of the amount returned to the credit card by the SELLER to the BUYER account by the bank may take an average of 2 and 3 weeks. 

• The jewelry, return or replacement of which is requested, must not be pinned, damaged, used and they returned with their label and original package. 

• Please purchase carefully considering the return/replacement possibility of the purchased product. In case of return/replacement, the product is required to be returned in full as it is received. The request for product return not complying with the return/replacement terms and conditions is not accepted.

• The return of the products that are prepared in tailor-made dimensions or with tailor-made modifications is not acceptable.

PRODUCT RETURN ADDRESS:

Janset Bilgin Jewelry Design Galeri Address:

Müeyyedzade Mahallesi Tatar Beyi Sokak No:34/B

CONTACT:

+90 212 243 12 24

+90 532 235 19 68

You can contact us at infojansetbilgin@gmail.com.

DELIVERY INFORMATION

The products you have ordered and available in our stocks will be sent by cargo within 3-5 working days. This period may vary depending on the availability and/or production period of the product. If the product you have ordered is not available in our stocks, then you will be so informed. No change and cancellation can be made after the order is placed.

The courier fee, a product shipping cost, shall be borne by the SELLER.

In cases where delivery information is not communicated, your product shall be delivered to the BUYER or the person/organization at the address the BUYER specified within the period described in preliminary information at the website depending on the distance of the BUYER’s residence on the condition that it does not exceed the legal period of 30 days for each product.

The SELLER may not be held liable for the failure to deliver the ordered product to the BUYER due to any problem to be encountered by the courier company during the delivery of the product to the BUYER. In case of no one to take delivery of your order does not present at the delivery address, you may contact the courier company and reorganize the delivery.

The SELLER may not be held liable for the non-acceptance of the ordered product by the BUYER at the delivery address.

International deliveries may be subject to customs duties depending on the country to which the order is shipped. The BUYER must comply with all the laws and regulation of the country to which the product is shipped. The SELLER does not responsible for any circumstances contrary to such laws. Customs duty in the deliveries to be made abroad shall be determined depending on the country to which the delivery will be made and shall be borne by the BUYER.

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